FAQs
Before You Join
- Can I visit to look around? Do I need an appointment?
- You are welcome to come and have a look around any time no appointment necessary.
- What’s the catch! – why is the membership so cheap?
- There is no catch... we offer an incredible facility at an incredible price!
Come and see for yourself.
- Where is the gym located?
- Our gym is located less than 10 minutes from Enfield Lock Rail Station.
Paying for your Membership
- Are there any other charges?
- No, there are no hidden charges.
- Are there any student/group discounts available?
- Please call into the club for these offers
- Can I pay cash?
- If you cannot join online, please visit the club reception and your initial payment can be taken over the counter.
- Is there an administration fee?
- For direct debit type memberships there is an administration fee to cover joining costs.
- What are the different types of memberships available?
- You can check out our membership options here:
Planning your time and usage
- Can I put my membership on hold? Can it be transferred to another person or refunded?
- Click here to contact us with your enquiry.
- Will someone show me how to use the equipment?
- A one to one induction with a qualified personal trainer and a
personal plan to follow whilst at the gym is included within the
joining price. Please call us or pop in to book a time convenient to
you. However, as you have completed a medical questionnaire when
joining an induction is not compulsory. You are more than welcome to
use the gym once you have joined.
Leaving the club and cancellation procedures
- How do I cancel my membership?
- To cancel your membership with immediate effect please contact us directly.
We do not offer refunds on unused membership therefore it is your responsibility to cancel your direct debit at the correct time of the month. Should you decide to join again in the future you will need to pay another administration cost . - How do I make comments or suggestions to the club?
- Click here to Contact us
- What notice period do I need to give to leave?
- After your 12 month contracted period is over, you are required to give at least 30 days notice for cancellation.







